FAQ

DELIVERY

Complimentary International Standard Delivery Standard Delivery is complimentary on all orders over $10 and delivers typically in 3 to 4 business days. International Premium Delivery Premium Delivery is $5 for all orders and delivers typically in 2 to 3 business days. Complimentary Premium Delivery is available for Jaime Gifts Royale and Elite members.

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JaimeChic delivers to all international addresses. Please message us at membercare@jaimechic.com if you have any questions.
To track the status of your JaimeChic order, kindly refer to your shipping confirmation email or refer to your my account page under recent orders.

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If you suspect that your order has been lost, please message us at membercare@jaimechic.com for assistance tracking your order.

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Regretfully we are unable to modify or cancel your JaimeChic order once placed. We apologize for any inconvenience this may cause you.

In order to receive a full refund, under Recent Orders in your account page simply click on View > Return Order and mail the item(s) back to us. Please refer to our returns policy for full instructions on refunds.

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We apologize, but we are unable to allow changes to credit card information once an order is placed.

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We apologize, but we are unable to allow any shipping address changes once an order is placed.

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RETURNS

For JaimeChic orders, returns can be made by mail at any time you’re not completely satisfied with the quality of our products. In order to receive a full refund, simply follow the basic steps below:
  • Go to Recent Orders listed on your account page.
  • Click ‘View’ on the order you want to return.
  • Click ‘Return Order’ and select which item(s) you want to return then click ‘Submit’.
  • Pack items safely for shipping and affix a shipping label to the address below:
JaimeChic.com
Returns Department
DT236 Rastenfeld 151
Rastenfeld, Austria 3532
  • Return shipping fees are non-refundable.
  • All returns will be credited to the original form of payment (excluding shipping and handling charges).
Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

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At this time, we do not accept exchanges for JaimeChic orders. If you are not completely satisfied with your order, you may return it any any time by following our return policy.

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SHOPPING

At this time we do not support electronic delivery of gift cards. All gift card products ordered on our site are physical cards and usually ships within 2-3 business days.

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All prices are inclusive of custom duties and sales taxes.

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Please note that all listed prices are in USD. We currently accept all foreign currencies as payment for JaimeChic orders. Simply select the credit card payment option when completing your checkout and input your credit card information. If applicable, your bank may charge you a foreign transaction fee for converting USD into your local currency.

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Each JaimeChic order is available in a custom designed silk bag for an additional $2. Simply mark your item as a gift during checkout to receive the gift packaging with your order.

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If an item is unavailable at the time of purchase, you will be notified and will not be able to add it to your cart. If an item becomes unavailable while it is in your cart, you will be notified at checkout and will not be charged for it.

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The following credit cards are accepted:
  • Visa
  • MasterCard
  • Discover
  • American Express
The following is not accepted:
  • American Express Gift Cards
  • CODs
  • Personal checks
  • Money orders
Important information: For your security, your billing name and address must match that of the credit card used for payment, except for international credit cards. We reserve the right to cancel any order that does not meet these criteria.

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Your credit card is charged when your order ships.

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MEMBER CARE

Online ordering via our website is encrypted using an SSL (Secure Sockets Layer) protocol. For more information on our security standards, please reference our “SSL Certificate” located at the bottom of our webpage.

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If you have friends or family that you would like to refer to JaimeChic, click here, share your personal referral link via email or social media and we’ll send you a $10 coupon, so long as the referred friend makes a purchase after clicking on your referral link.

If the referred friend clicks on a different referral link prior to making the Qualifying Purchase, you will not receive JaimeChic credit. Any and all credits may be removed from your account if the JaimeChic account being used by the referred friend is deemed to be a fraudulent or duplicate account or if JaimeChic determines that the Referral is otherwise invalid.

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Become an insider at JaimeChic by registering for ‘Jaime Gifts‘ and enjoy elite member privileges such as complimentary international premium delivery, exclusive access to fashion collections, birthday gifts, personalized member accounts, VIP event invites and more.

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You may cancel your membership at any time, please message us at membercare@jaimechic.com for assistance with the cancellation.

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